Shipping & Return Policy

The Netherlands ± 2/3 business days.
Belgium & Germany ± 3/5 business days.
UK ± 5/10 business days.
Europe ± 5/10 business days.
World ± 8/15 business days.

Returns

We offer a 14 day satisfaction guaranteed return policy for all jewelry in its original condition. Once your piece is returned, we will provide a full refund. The only fee you are responsible for is the return shipping.

Please Note:

Articles bought on sale can not be exchanged or returned.

To return an item please follow this process:
In the email you’ve received from MyParcel that your package is on his way, there is a link where you can find the procedure and print the shipping return label.

Or you can also follow this process:
first send us a mail at marlousdirks@gmail.com with the reason you want to return it. ensure the item is in undamaged state, ensure that is not worn or used, include the original packaging. Please send your return package to the following address:

Marlous Dirks
Keizersgracht 246C
1016 EV
Amsterdam
The Netherlands

Once your return has been processed a refund will be posted to your original method of payment, you will receive an email notification when this happens.

Insured Shipping with Track and Trace

Insured shipping is available for all countries at an additional cost:
Netherlands = € 4,00
Belgium and Germany = €9,00
United Kingdom = €12,00
France = €14,00
Additional EU countries = €15,50
Rest of the World = €22,50